24Hrs 7 Days A WeekTelephone Support

Telephone Support

Our software has never been easier to use designed to make your life easier and benefit your business. Everyday tasks will become quicker.

If you need a helping hand using our system at the start or later within your support period then we are on hand just call us and a support agent will be able to provide help and assistance to resolve any issues within GB Pro. If your call is out of your office hours don't worry we will get back to you.

Over weekends and some bank holidays we provide a call back service and some issues can only be dealt with Monday to Friday.

Login Web support

With your purchase of GB Pro Full or Lite version you get:

60 days free telephone support for GB Pro + Free Practice version


Remote Access help within your 60 days

We want to make sure you are up and running with the minimum of fuss and that you understand how our system works ASAP...... you might also consider our completely free installation service, details below.

Installation Service days a week (Monday to Friday)

If you prefer we can provide a completely free installation service - one of our support agents will remotely access your PC (you will need an internet connection for this) and install the software you have purchased - they can also provide you with some up and running training - making your life easier. Just call and we can provide this service for you at any time day or night.

Immediate Support

Your support will start the moment you purchase your software so you don't have to wait, you can ring our dedicated support team immediately you feel you need to, any time of day or night. Please don't hesitate to contact our dedicated support team with any questions you have or using our software or to take advantage of our 'Installation Service'. Some of our services are available only Monday to Friday.

After your initial support:

You are under no obligation or contract to take out any form of support once your free help expires, you can simply continue to use your software. For users who decide to take out an annual support package we offer a substantial 50% discount if you subscribe to any of our ‘ANYtime�?support plans during your initial free help period. In addition to receiving a 50% discount on any support plan you will also get the benefit of BUSINESS Guard. Should you decide to take out a support plan after your initial 60 days then we are unable to offer the discounted prices.

Optional support plans - complete peace of mind

We are able to provide continuing complete peace of mind for both you, and your business, by providing an annual support package. Our support packages also provide the benefit of upgrades to ensure that not only you have the peace of mind to know we are only call away, but you also have the latest software (within your version number for example: If you are using GB Pro V3 then all upgrades to V3 are included free of charge) to ensure that your business is always benefiting in an ever changing world. Our support plan prices shown include the 50% price reduction that we provide to users who keep their support contracts running. If your support plan has expired and your subsequently need an issue resolving, you unfortunately will not be able to obtain the 50% reduction.

Payment is by Credit Card. Prices shown do not include VAT which is charged within the UK only

Issues that are covered by our support plans and BUSINESS Guard

Your support contract is designed and provided to assist you with help in using and understanding of GB Pro. It does not provide for issues which have been caused by user error, such as deleting data or issues input errors etc. Unfortunately we are also unable to provide support for issues that are not part of GB Pro. This also includes other issues within Windows that might be affecting our software, but not caused by GB Pro.

Below are some typical issues that are not covered by any support plan. To resolve these or other non GB Pro related issues you will need to purchase a support ticket, once this has been done a support engineer will arrange a time with you to connect to your PC to resolve the issue. You must have Broadband ADSL to use this service.

With a current support contract

Moving GB Pro data from 1PC to another

What this means: We will move your data files from your old PC to your new PC. You will need to have a USB memory stick to hand and an Internet connection on both new and old PC's. ** We will do this free of charge twice within your annual support contact. Please note this is moving the data file - it is not installing the application or moving the activation licence.

Free with BUSINESS Guard**

Data Transfer from GB Pro V2 to GB Pro V3

Our data files have now all be upgraded in GB Pro V3 , so if you wish to transfer your data from GB Pro V2 into V3 then please contact us for cost and procedure. .

Please Call

2nd and subsquent GB Pro installation per PC

Move your GB Pro to another PC from the orginal installation PC, this includes the moving of your activation code (to do this we must have access to the old PC and access to the new PC). We we will also move the data files. If you are networked then the cost of this is the price shown x the number of workstations you have.The mapping of network drives is not included in this price.

£35 Buy Now

Assistance of wrongly entered GB Pro data by user ( per 45 mins)

£35 Buy Now

Repair Corrupted Database

What this means: We will repair where possible files with unrecognizable database format and database repair issues. This is FREE for 1 file repair within your annual support package (subsequent file repairs are £95). Please note that this is an extremely rare occurrence, and as such if it happened twice then there could be another underlying issue with your PC. For us to complete this procedure we will need to download the corrupted database from your PC to our PC for repair.

1 Free Repair with BUSINESS Guard*

No support plan includes on site visits

Prices do not include VAT which will be added to all sales in the UK only Terms and Conditions