Our software has never been easier to use, designed to make your life easier and benefit your business. Everyday tasks will become quicker. GB Pro also comes with a practice version - a completely separate system to allow you or your staff to 'practice'.
If you are making more than the average amount of calls to our Support Team and need a helping hand using GB Pro V3 then you can purchase a support ticket whenever you need it. Our support agent will be able to provide help and assistance to resolve any issues within GB Pro during our working hours.
All assistance is either over the telephone, with or without remote access, we don’t carry out onsite visits.
We are able to provide continuing complete peace of mind for both you and your business by providing our annual Support Package. This includes the benefit of upgrades to ensure you are up to date and have the latest software to ensure that your business is always benefiting in an ever-changing computer world.
We link your data files to go to Dropbox or OneDrive or something else of your choosing and make sure that you are backing up your data and we are here to resolve and advise on any technical issues within GB Pro V3.
Below are some typical issues that are NOT covered by any support plan. To resolve these or other non-GB Pro related issues you will need to purchase a support ticket, once this has been done a support engineer will arrange a time with you to connect to your PC to resolve the issue. You must have Internet to use this service.
| With Business Guard | |
Moving GB Pro data from 1PC to another What this means: We will move your data files from your old PC to your new PC. We will do this remotely using TeamViewer so you will need an Internet connection on both new and old PCs. Please note this is moving the data file - it is not installing the application or moving the activation licence. How to move the activation licence can be found here |
£30 |
Data Transfer from GB Pro V2 to GB Pro V3 Our data files have now all been upgraded in GB Pro V3 so if you wish to transfer your data from GB Pro V2 into V3 we can transfer it for you, providing you have purchased GB Pro V3. |
£250 |
GB Pro transfer fees per computer Move your GB Pro to another PC from the original installation PC, this includes the moving of your activation code (to do this we must have access to the old PC and access to the new PC). We will also move the data files. If you are networked then the cost of this is the price shown times the number of workstations you have GB Pro on. The mapping of network drives is not included in this price |
£60 |
Assistance of wrongly entered GB Pro data by user (per 30 mins) |
£50 |
Repair Corrupted Database What this means: We will repair if technically possible files with unrecognisable database format and database repair issues. This is FREE for 1 file repair within your annual BUSINESS Guard Support Package. Please note that this is an extremely rare occurrence and as such if it happens twice then there could be underlying issues with your PC. For us to complete this procedure we will need to download the corrupted database from your PC to our PC for repair. |
£95 |
No support plan includes on site visits
